Enquiry handling that does not wait for business hours
A first response the moment someone messages, not the next time someone checks a shared inbox.
SMART BOTS · WHATSAPP AND TELEGRAM
Smart bots for WhatsApp and Telegram, days not weeks
Most enquiries do not wait for a website to load. They happen in an app the customer already has open, on a number they already trust, and a bot built for that channel answers faster than a contact form ever will.
A build here means enquiry handling, catalogue browsing, booking and routing running on WhatsApp and Telegram directly, on the same infrastructure we use to run our own support. You own the integration once it ships.
WHAT ACTUALLY BREAKS
What breaks on a channel most businesses ignore
Four problems specific to messaging apps, not generic complaints with the word bot swapped in.
Catalogue browsing inside the chat
No app to download and no separate page to navigate to see what is available.
Booking without leaving the conversation
A slot confirmed in the same thread the enquiry started in, not a handoff to a booking page that loses the customer.
Routing to the right person, not round-robin
The conversation reaches whoever can actually answer it, the same load-based principle behind our own support.
Each of these is handled once, in the build, rather than left to whoever is next to check a shared phone.
WHAT WE BUILD
What we build for messaging
Four capabilities, sharing one data model rather than four separate tools stitched together after the fact.
- Enquiry handling
- Catalogue browsing
- Booking
- Routing to the right person
THE ADMIN SIDE
Bot management console
Most vendors sell a script that runs until something changes, then bill you to change it. We hand over the console your own administrator edits themselves, without a developer.
- Scenario editor — no code required
- Conversation queue with live status and handover to a human
- Analytics on how many conversations resolve without a person
- Catalogue, pricing and booking, all inside the chat
- One console for WhatsApp and Telegram together
console.gigagrams.com / smart-botsEXAMPLE CONSOLE
WA +971 5X XXX XXXXCharter booking for Saturday, deposit paid RESOLVED BY BOT 2m ago
TG @usernameAsking about a refund on a booking WITH R.S. Just now
WA +971 5X XXX XXXXBrowsing the catalogue, a sizing question WAITING 4m ago
This week, across both channelsILLUSTRATIVE EXAMPLE
RESOLVED WITHOUT A PERSON68%No handover needed
HANDED TO A HUMAN32%Routed by current load
SCENARIOS LIVE14Edited by the administrator, not us
CHANNELS2WhatsApp and Telegram, one console
An illustrative example of the interface, not a live feed. The conversations, names and numbers shown are not real.
PROOF
We run our own support this way
Not a demo. The exact channel and number we use every day.
WhatsApp Business API
The official channel, not a scraped integration that breaks the moment a policy changes.
The same number every visitor to this site can message right now, routed the same way a client’s bot would route an enquiry.
Open WhatsApp See our own support channels
The same infrastructure, used on ourselves first.
WHAT IT COSTS
What a smart bot costs
A range, not a fixed price, because how many flows it handles moves the number.
Third-party services, including WhatsApp Business API and Telegram fees, are billed at cost. We do not mark up other people's software.
5,500–36,700 $1,500–10,000 €1,321–8,807
Usually toward the lower end for a single-purpose bot.
Days, not weeks
One or two channels, one or two jobs, shipped fast.
You own it
Code and integration, from handover.
What your current setup really costs Change any number. Most owners have never added these up.
Every month0 $0 €0
Every year, forever0 $0 €0
THREE YEARS AT THIS RATE0 $0 €0
vs REBUILD, ONCE5,500–36,700 $1,500–10,000 €1,321–8,807
A smart bot does not replace this comparison, it is usually the smaller job sitting alongside it. Third-party services are billed at cost. We do not mark up other people's software.
STRAIGHT ANSWERS
Questions about smart bots
The ones that come up on almost every call before a first message goes live.
Because that is where the conversation already happens. A widget waits for a visitor to notice it on a page they may never return to. WhatsApp and Telegram put the enquiry in an app people already have open, on the number they already use, which is why we run our own support through the same channel.
Enquiry handling, catalogue browsing, booking and routing to the right person, built on the WhatsApp Business API rather than a scraped integration that breaks when a policy changes. What it does not do is pretend to be a person indefinitely — it hands off to a human the moment a conversation needs one.
Scope and speed. A smart bot is built in days because it does one or two jobs on one channel, not because the engineering is shallow. If the requirement grows into a full CRM or an omnichannel inbox, that is a larger build we scope separately, not something this hides inside a small quote.
Between
Send us your website address. We will tell you what is wrong with it.
A technical review covers speed, security, how search engines see your site, and what your current setup really costs each year. Two days, no charge, no obligation, and you keep the report whether or not you hire us.
WhatsApp and Telegram are different channels with different capabilities. Each has its own page below covering what is specific to it.