LEGAL
Refund and cancellation
Effective 16 September 2026. What applies depends on what you engaged us for. This page covers the general principles. The specific payment schedule and cancellation terms for a project live in that project's signed agreement, not here.
The free technical audit
There is nothing to refund. The audit carries no charge and no obligation, and you keep the written report whether or not you hire us afterward.
Quick services and project work
Quick services and full builds are scoped and priced in writing before work starts. Payment milestones, what happens if a project is cancelled partway through, and any refund of work already delivered are set out in that written scope and the signed agreement for the project, because they depend on how far the work has progressed and what has already been delivered.
Care plans
Care plans are billed quarterly, not monthly. Cancellation terms for an active care plan are set out in the agreement for that plan.
If something we built breaks
Defects in our own work are fixed at our cost for 90 days after launch. After that, fixes are covered under an active care plan. Without a plan, the site keeps running as it is. A project not developed inside the Gigagrams Virtual Studio is not a Gigagrams project and carries none of this from us. If another party changes the code without our prior written agreement, this commitment ends from that point.